Wonderful to work with and beyond friendly! The two gentlemen that came to our house were quick and informative. We’ve never owned a pellet stove before after they cleaned it they showed me how to unclip it and pull it out to clean the fan behind and how often to do it. We will continue to use them for our cleanings!!
Thank you New England Chimney!
I recently had Bruce fix two chimneys at my property. I live out of state and he made sure that the job was done correctly. His team was punctual and completed the job in a timely manner. I received several quotes and his was right in the middle. Holly followed up with pictures once the job was completed. I would recommend Bruce and Holly and their team.
Thank you for coming right away today to help my Dad, Joe Killips with his chimney. Cleaned it out, relined it and got it ready to rock for half the price he was quoted by another company in Westfield. Great job!
6 days agoNEW
Very Happy with NE Chimney. They showed up on time ,were very efficient and neat, very professional Great Job ,Thanks Josh and crew. Highly recommend.
9/30/21Customer Service, Quality, Timeliness
Great job helping us pick the correct stove for our needs. Took the time to show us all the features of the stove
Customer Service, Quality, Timeliness
Couldn’t be happier with the relocation of pellet stove pipe
2/7/22Customer Service, Other, Quality, Timeliness
Very friendly, quick, no mess, honest. And no I'm not affiliated with them at all. New customer that is more then happy.
Quality, Other, Timeliness, Customer service
Very clean! Thank you!
- Dedham, MA
- 0 friends
- 1 review
comfortbuilt owners this is the company to call. Just ask for bruce. I live in Dedham Mass. This guy walked me through the diagnostics on the phone and got me back up and running. He knows every switch, nut and bolt. I honestly believe he likes talking about stoves. Great guy with tons of knowledge. Cannot thank him enough. Not to mention he did this while it was 10 degrees out. I wish there were more companies like this around. Dave in Dedham, mass. And there should be 10 stars at the top here
9 months ago
Positive: Professionalism, Punctuality, Responsiveness, Value
I ordered a wood stove from this company as they were local and a small business. The stove was scheduled to be installed weeks sooner than was promised. Although the stove was larger than what I was looking for as the one I wanted was backordered, I was instead offered a larger floor model and given a discount. Talk about really wanting to earn your business!!!
The staff from the office to installers were friendly and attentive. On the day of installation they arrived exactly when they said they would and took great care to ensure that my home remained clean and undamaged.
I highly recommend New England Chimney Sweeps & Masonry Inc. and look forward to great service for years to come.
I thank you so much for fixing my stove. All you came to do was looking at the piping and what it would need. You went way beyond what was expected. I just can't thank you enough.
You will not be forgotten,
Keith and Diana
Dear Bruce, Holly, and Carole.
Just a note to let you know how much we appreciate all you have done for us since we have met and began our business venture together. It's like we are family!! You have all gone out of your way to make everything just perfect! Your caring ways, friendliness, knowledge of business, effort and customer service makes you #1 !!!
We Truly Appreciate All Of You!
Kyle and Cesira
Dear Bruce and his team, We wanted to thank you for all of your hard work. You were professional, on time and extremely helpful.
We love our Comfortbilt pellet stove, it's awesome!
Your the best, Thank you!